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Protection and Strength to mitigate negative financial effects caused by the loss of market share and/or company image through systemic measuring of Quality Indicators. These few but meaningful indicators bring visibility to trends, opportunities, route corrections, low level of satisfaction or deviations that often happened unnoticed in the managerial and administrative levels of a company.
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Measuring and monitoring of consumers/customers satisfaction levels to companies that have implemented Consumer Complaints System. |
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Programme to capture and analyse production deviations for quality continuous improvement purposes. This programme ensures the reduction of production deviation based on the knowledge of the production behaviour. Additionally, this is an essential programme to the development and implementation of the Quality Engineering Culture. |
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Identification and implementation of meaningful Quality Indicators to the decision making process and/or to the progress monitoring. |
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Programme that implements the financial approach within Quality Function. It generates an x-ray of all quality elements that contribute to the quality cost, or rather, to the NON-QUALITY COST. The results of this implementation may be verified on a financial basis, which brings a higher level of internal credibility to the quality department not to mention the advantage of identifying actual costs reduction that were unnoticed before. |
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Index that enables the analysis of a product or process quality behaviour within a certain period of time. That sheds light on corrections and/or improvement needs and opportunities. |
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Indispensable tool to assess the efficacy of existent systems, allow revaluation and adjustments to better practices. |
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